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Contact council

Find out how to contact council online, by telephone, mail, email or in person.

There are many convenient ways to contact council.

Phone (07) 5475 7272 (24 hours a day 7 days a week)
Online request for services via an online form
Email
- to report an issue or request a service, email [email protected]
- all other enquiries, email [email protected] 

In person at one of our service counters (business hours only).
SMS (business hours only)
Web callback (business hours only)

Using external apps to contact council

Council only accepts incoming messages via its approved channels. We do not subscribe to third party services or apps to relay any information. This includes requests for a service, or attachments such as images.

Approved channels are email, mail, telephone, in person at a customer service counter or via an online form on a council website.

SCC App

Download the SCC App which provides one touch access to a diverse range of council services direct from your smartphone. For more information, visit the SCC App page.

Customer Charter

Council is committed to responding and resolving your requests efficiently, promptly and professionally. This commitment is outlined in the Customer Charter (PDF, 4.3MB).

How can we help you?

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