Phone and mail
General council enquiries and more.
Due to the recent weather conditions, we are experiencing a high volume of calls.
Please be patient as we work to assist everyone as quickly as possible.
If your issue is not urgent, use one of our other methods to get in touch with us. You can:
- email us at [email protected]
- submit an online form
- request a web callback and we will return your call as soon as we can.
For urgent matters, please phone us on (07) 5475 7272 (24 hours a day 7 days a week).
Bin collections
Regular waste services have now resumed. For bins that were missed last week, your normal collection schedule continues this week. Find your bin day.
In the meantime, to support clean-up activities, rubbish tips will be free for your storm damaged household general waste and green waste disposal until COB Sunday 16 March 2025 for properties directly impacted by Tropical Cyclone Alfred.
Thank you for your understanding and cooperation.
Call council Monday to Friday (excluding public holidays).
| Type | Telephone Number | Opening Hours |
| General council enquiries | (07) 5475 7272 or 1300 007 272 (excludes mobiles and callers outside Sunshine Coast area) | 8.30am–5.00pm |
| Planning, building and plumbing enquiries | (07) 5475 7272 (select option 2) | 8.30am–5.00pm |
| Plumbing inspection bookings | (07) 5475 7272 (select option 3) | 8.30am–3.30pm |
| Hearing impaired | National Relay Service - 133 677 or chat online | 8.30am–4.30pm |
| Speech impaired | National Relay Service - 1300 555 727 or chat online | 8.30am–4.30pm |
| Non English speaking background (NESB) | Translating and Interpreting Service - 131 450 For more information visit the Department of Home Affairs website |
You can also contact us via post:
Locked Bag 72
Sunshine Coast Mail Centre QLD 4560
All calls (during business hours and after hours) to (07) 5475 7272 are recorded for coaching purposes. If you do not wish for this to occur please notify the operator.