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Contact council

Find out how to contact council online, by telephone, mail, email or in person.

Customer contact counters and reception desks in Caloundra, Maroochydore and Nambour will close at 1.30pm on Tuesday 24 December 2024.

On Friday 27 December, please use one of our other methods to get in touch with us.

Online
- Request for services via an online form
- Sunshine Coast app your go-to tool to access council services
- Web callback (business hours only)

Email
- to report an issue or request a service, email [email protected]
- all other enquiries, email [email protected]

Phone
- (07) 5475 7272 (24 hours a day 7 days a week)
- SMS (business hours only)

For those needing to visit council, the Caloundra office will reopen at 8.30am on Friday 27 December 2024. Maroochydore and Nambour offices will reopen on Monday 30 December 2024.

Waste and recycling collection services will continue as normal, even on public holidays.

Read about council's holiday services.

Sunshine Coast App

Download the Sunshine Coast App which provides one touch access to a diverse range of council services direct from your smartphone. For more information, visit the Sunshine Coast App page.

Using external apps to contact council

Council only accepts incoming messages via its approved channels. We do not subscribe to third party services or apps to relay any information. This includes requests for a service, or attachments such as images.

Approved channels are email, mail, telephone, in person at a customer service counter or via an online form on a council website.

Customer Charter

Council is committed to responding and resolving your requests efficiently, promptly and professionally. This commitment is outlined in the Customer Charter (PDF, 4.3MB).

How can we help you?

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